Description

This solution through its virtual agent provides attention to its customers in an automated way, responds to their queries and gives recommendations in natural language. It has the ability to learn from interactions with customers, as it is a cognitive solution.

Capella is a solution that provides a monitoring of the channels of communication with its clients such as chat with the virtual assistant, conventional chat and social networks such as Facebook and Twitter. It provides an instantaneous detection of the general and detailed perception of the communications via chat, as well as the perception and feelings in social networks, identifying the type of comment or publication and automatically reassigning it to the ideal personnel in your organization for a personalized attention of the same.

Monitoring and tracking of agents in the conventional chat

Capella allows integration with the conventional chat platform of your company, managing to identify the emotions and feelings during the development of the same, with the ability to evaluate the performance of its staff; In addition, the perception of emotions and feelings of the client in each moment of the conversation.

With this tool you will be able to measure the overall performance of the channel as well as individual of each agent, obtaining reports and statistics, for each topic and type of conversation.

Cognitive Chat and Monitoring of Social media

Capella provides us with a virtual assistant which will aim to attend to our clients' questions or requests, obtaining a high level of attention to the client, without restrictions of: schedules of attention, number of simultaneous requests or even the state of humor that can influence In the productivity of an average person.

It is available in various channels such as Web, Facebook Messenger, Twitter, WhatsApp, Telegram and Skype.

In addition to this, we provide a Dashboard in which we analyze the different communication channels of our company, for example, our social networks, campaigns or the same conversations that our virtual assistant has attended, this to know the different emotions or reactions of Our clients in certain events. This is certainly a strategic tool for the company.

Integration and customization to your company's needs

Capella also allows integration through a service-oriented architecture to other legacy systems of your company, such as workflows, Intranet, Website, CRM, ERP, among others. Contact us and evaluate your need.

CRUX CONSULTORES

Capella also allows integration through a service-oriented architecture to other legacy systems of your company, such as workflows, Intranet, Website, CRM, ERP, among others. Contact us and evaluate your need.